Frequently Asked Questions
Everything you need to know about upgrading your wristwear.
How do I know if a strap will fit my smartwatch model?
Each product page features a detailed compatibility list. Generally, we stock straps for Apple Watch (38mm-49mm), Samsung Galaxy Watch, and universal 20mm/22mm quick-release pins. Please check your watch lugs before ordering.
What is your standard shipping time within the UK?
We offer free standard delivery on all UK orders, typically arriving within 2-3 business days. Express next-day delivery options are also available at checkout if you need your strap urgently.
Are the tools required for installation included?
Yes, for straps that require specific adjustments (like metal link bracelets), we include a resizing tool free of charge. Most of our silicone and leather straps feature quick-release pins for tool-free installation.
What is your return policy if I change my mind?
We offer a 30-day hassle-free return policy. As long as the strap is unused and in its original packaging, you can return it for a full refund or exchange. Contact our support team to start a return.
Are your straps water-resistant for sports use?
Our silicone, nylon, and fluoroelastomer straps are 100% water-resistant and perfect for swimming or high-intensity workouts. We recommend avoiding water contact with our genuine leather and luxury metal collections to maintain their finish.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure and fast checkout experience.